The Resort at Longboat Key Club
  • 14-Jun-2018 to 13-Aug-2018 (EST)
  • Club - Spa
  • Sarasota, FL, USA
  • Full Time

JOB SUMMARY

Responsible for managing and supervising all areas of the spa and fitness center, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly associates to successfully execute all spa operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

Represent the vision and philosophy of Ocean Properties.

CANDIDATE PROFILE

Experience

Minimum of 3-5 years luxury spa/fitness management experience

Analytical, financial and strategic planning experience

Presentation and public speaking skills

CORE WORK ACTIVITIES

Managing Spa/Fitness Operations and Budgets

  • Selects vendors for spa/fitness retail operations and managing contract agreements.
  • Oversees retail product research, product selection and purchasing, product display.
  • Manages supply inventories and purchasing control, including uniforms.
  • Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
  • Maintains cleanliness of spa and related areas and equipment.

Managing Spa /Fitness Sales and Marketing Strategy

  • Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
  • Develops and Manages spa/fitness promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
  • Ensures spa/fitness services are included in all property-related marketing and advertising.
  • Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa/Fitness Revenue Management Strategy

  • Monitors and Manages the payroll function.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Manages Spa /Fitness Center controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

  • Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
  • Empowers associates to provide excellent customer service.
  • Strives to improve service performance.

Conducting Human Resources Activities

  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Reviews findings with associates to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
  • Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
  • Develops implements and maintains a Spa/Fitness orientation program for associates to receive the appropriate new hire training to successfully perform their job.
  • Administers the performance appraisal process.
  • Develops business goals and creates appropriate development plans.
  • Establishes and maintains open, collaborative relationships with associates and ensuring associates do the same within the team.
  • Solicits employee feedback, utilizes an "open door" policy and reviewing associate satisfaction results to identify and address problems or concerns.
  • Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
  • Celebrates successes and publicly recognizes the contributions of team members.
The Resort at Longboat Key Club
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